Refund & Cancellation Policy

You can start with GoHotelify in one of two ways.

Standard: you pay your first month's subscription before we set up your hotel.

Slot booking: you pay ₹999 + GST to book your setup slot. Your first month is free. The ₹999 is then adjusted in full against your first paid invoice, the one for your second month.

Your 14 days start on the day you pay: your first month's subscription, or the ₹999 slot fee.

Within those 14 days, you can ask for a full refund of everything you have paid us so far, including GST: your first month's fee or the ₹999 slot fee, and anything else you have paid us. No questions asked. Just send a WhatsApp to +91 9262579663 or an email to info@stairio.com.

When we refund you, your service ends and we remove your channel manager connection. You can still export your data (see "Your data when the service stops" below).

We send the refund to your original payment method through our payment provider within 7 working days of confirming your request.

Once you complete the onboarding steps (your room details, your photos and your OTA connection requests), we do our part within 72 hours: we publish your website, send you your login and send your connection requests to the OTAs you chose.

Two kinds of delay do not count towards the 72 hours: time spent waiting for an OTA's own approval, and time spent waiting for details or changes we need from you.

If we miss this, you can ask for a full refund, even after the 14 days.

Your subscription continues automatically on the plan and billing period you chose: monthly, or prepaid for a longer period. We raise each invoice in advance, before the period it covers. Monthly plans have no lock-in. Prepaid plans run until the end of the period you paid for.

You can cancel at any time by WhatsApp or email. Cancelling stops your next renewal; your service continues until the end of the period you have already paid for. We do not charge a cancellation fee.

Once a billing period has started, its payment is not refundable after your 14-day window, except where the law requires it or our 72-hour go-live promise applies. This includes prepaid plans, such as 6 or 12 months: unused months are not refunded.

We remind you before each invoice is due. If it is not paid by the due date, you get a 7-day grace period.

If it is still unpaid after the grace period, we pause your access to GoHotelify until it is paid. The Billing page stays open so you can pay, and paying restores your access.

If you pay by AutoPay, we notify you before every debit, as RBI rules require. You can cancel your AutoPay mandate at any time.

Cancelling the AutoPay mandate does not cancel your subscription. Your next invoice is still raised and must be paid another way, or the unpaid-invoice rules above apply. To stop renewing, cancel your subscription by WhatsApp or email.

You can ask for an export of your data by WhatsApp or email, including while your access is paused.

We keep your data for 30 days from the day your service ends (after a refund or a cancellation) or from the day your access is paused for an unpaid invoice. If the service is not restored by then, we delete your data. Backups expire on their normal schedule, and we keep the records the law requires us to keep, such as our invoices to you.

If you paid the old ₹499 onboarding advance before 11 October 2026, that advance follows the terms in force when you paid.

Refunds for a guest's accommodation booking are governed by the cancellation policy that the individual hotel sets for that rate or stay. Where an online refund is due, it is processed back to the original payment method through our payment provider, and typically reaches the guest within 5–7 business days of the hotel issuing it, depending on the bank.

Approved refunds are issued to the original payment instrument. We do not issue cash refunds for online payments. The hotel that took the booking is responsible for approving guest refunds under its own policy.

For refunds, cancellations and billing questions: WhatsApp +91 9262579663 or email info@stairio.com. For a specific guest booking, please contact the hotel directly.